CARE INSTRUCTIONS

• Machine Washable: Wash in cold water on a gentle cycle to protect the fabric texture and preserve the vibrancy of the digital print.
• Drying: Air dry naturally to maintain softness. Avoid using high heat or tumble drying, as excessive heat may damage the fabric and affect the print quality.
• Do Not Bleach: To maintain the original look and color of the product, please avoid using bleach or harsh chemicals.
• Storage: To prevent fading, please avoid placing it in direct sunlight for long periods.

SEWING TIPS

• Use a Polyester Thread: For any repairs or alterations, use a high-quality polyester thread to match the fabric. This ensures durability and a seamless look.
• Stitching: When sewing through thicker fabrics or hems, make sure to use a larger needle (size 90/14 or 100/16) to avoid damaging the material.
• Edge Finishing: If you're adding any decorative stitching or finishing the edges, consider using a zigzag stitch to prevent fraying and ensure a clean, professional finish.

Order Process and Service Information
At Prinstitch, we are committed to providing high-quality custom print fabrics and products with exceptional service. Our process is designed to ensure that every order is handled efficiently, from the moment you place it to the final shipment. Below, you'll find detailed information about our turnaround times, shipping options, dedicated customer service, quality assurance, and order process. Please review this to understand how we handle your orders and to ensure a smooth and timely experience with us.

Turnaround Time
Production time varies depending on order quantity and factory capacity. Typical turnaround times are as follows:
Wholesale Orders: Production is usually completed within 2-4 weeks.
Chinese New Year Notice: Our factory is closed from mid-January to early February. Orders placed during this period will be processed after we resume operations.

Shipping Options
Express Shipping: 5-7 days via FedEx, DHL, or UPS.
Standard Postage: 2-4 weeks or longer, depending on the destination country.
Sea Freight: Approximately 30 days for bulk shipments (contact us for details).

Dedicated Customer Support
Each order is handled by a dedicated representative. Once an order is received, our sales team will reach out within 24 hours to confirm details and provide updates.

Quality Assurance
We take full responsibility for our products and ensure strict quality control:
Each item undergoes three inspections: before printing, after printing, and after sewing.
If any quality issue arises, we offer a remake or a corresponding discount as a resolution.  

Order Proof Approval
For custom bulk orders, an order proof will be sent for approval before production begins.

Order Process
Order received with the original file and selected fabric/product.
An order proof will be sent via email for confirmation before printing or sewing.
Production takes approximately 10-30 days, depending on order details.
A final invoice will be sent for quantity verification before shipping.

Need More Information?

For any custom inquiries, feel free to contact us.

RETURN POLICY

• All Prinstitch products are printed on demand, so we cannot accept returns or exchanges. Please carefully review your order before completing the purchase to ensure that all details, including design, size, and weight are correct. If you have any questions or concerns before placing your order, our customer service team is happy to assist you.
• Learn more about Returns and Exchanges.

SHIPPING

• We strive to process and ship your order as quickly as possible. All orders are typically shipped within 7 business days. Delivery times may vary based on your location and the shipping method selected at checkout. Please note that custom orders may take a little longer to process due to their personalized nature.
• Learn more about Shipping Policy.

If you have any issues with your order, please contact us at info@prinstitch.com