Order Process and Service Information
At Prinstitch, we are committed to providing high-quality custom print fabrics and products with exceptional service. Our process is designed to ensure that every order is handled efficiently, from the moment you place it to the final shipment. Below, you'll find detailed information about our turnaround times, shipping options, dedicated customer service, quality assurance, and order process. Please review this to understand how we handle your orders and to ensure a smooth and timely experience with us.

Turnaround Time
Production time varies depending on order quantity and factory capacity. Typical turnaround times are as follows:
Wholesale Orders: Production is usually completed within 2-4 weeks.
Chinese New Year Notice: Our factory is closed from mid-January to early February. Orders placed during this period will be processed after we resume operations.

Shipping Options
Express Shipping: 5-7 days via FedEx, DHL, or UPS.
Standard Postage: 2-4 weeks or longer, depending on the destination country.
Sea Freight: Approximately 30 days for bulk shipments (contact us for details).

Dedicated Customer Support
Each order is handled by a dedicated representative. Once an order is received, our sales team will reach out within 24 hours to confirm details and provide updates.

Quality Assurance
We take full responsibility for our products and ensure strict quality control:
Each item undergoes three inspections: before printing, after printing, and after sewing.
If any quality issue arises, we offer a remake or a corresponding discount as a resolution.  

Order Proof Approval
For custom bulk orders, an order proof will be sent for approval before production begins.

Order Process
Order received with the original file and selected fabric/product.
An order proof will be sent via email for confirmation before printing or sewing.
Production takes approximately 10-30 days, depending on order details.
A final invoice will be sent for quantity verification before shipping.

Need More Information?

For any custom inquiries, feel free to contact us.