Order Process and Service Information
At Prinstitch, we are committed to providing high-quality custom print fabrics and products with exceptional service. Our process is designed to ensure that every order is handled efficiently, from the moment you place it to the final shipment. Below, you'll find detailed information about our turnaround times, shipping options, dedicated customer service, quality assurance, and order process. Please review this to understand how we handle your orders and to ensure a smooth and timely experience with us.

Turnaround Time

Production time varies depending on order quantity and factory capacity. Typical turnaround times are as follows:

• Wholesale Orders: Production is usually completed within 2-4 weeks.

• Chinese New Year Notice: Our factory is closed from mid-January to early February. Orders placed during this period will be processed after we resume operations.
   

Shipping Options

• Express Shipping: 5-7 days via FedEx, DHL, or UPS.

• Standard Postage: 2-4 weeks or longer, depending on the destination country.

• Sea Freight: Approximately 30 days for bulk shipments (contact us for details).
   

Dedicated Customer Support

• Each order is handled by a dedicated representative. Once an order is received, our sales team will reach out within 24 hours to confirm details and provide updates.
   

Quality Assurance

We take full responsibility for our products and ensure strict quality control:

• Each item undergoes three inspections: before printing, after printing, and after sewing.

• If any quality issue arises, we offer a remake or a corresponding discount as a resolution.  
   

Order Proof Approval

• For custom bulk orders, an order proof will be sent for approval before production begins.
   

Order Process

• Order received with the original file and selected fabric/product.

• An order proof will be sent via email for confirmation before printing or sewing.

• Production takes approximately 10-30 days, depending on order details.

• A final invoice will be sent for quantity verification before shipping.
   

Need More Information? For any custom inquiries, feel free to contact us.

RETURN POLICY

• Made-to-Order Policy: All items are custom-printed on demand, so non-faulty products cannot be returned, exchanged, or canceled once production begins.
• Order Edits & Cancellations: You can modify or cancel your order for a full refund within 8 hours of placement (if production hasn't started).
• Quality Guarantee: If your order has a manufacturing defect or quality issue, contact info@prinstitch.com within 14 days of delivery with clear photos and your order number for a replacement, reprint, or discount.
• Artwork & Order Checks: Please double-check spelling, size charts, and file resolution (300 DPI, seamless graphics) before purchasing
  Learn more about Return Policy.

SHIPPING POLICY

• Shipping Methods & Speeds:
  • Economy Express: 8–15 business days on average.
  • Expedited Courier (FedEx/UPS/DHL/TNT): 3–5 business days worldwide.
  • Bulk Freight: Sea and air options (or shipping via your own courier account) are available for large wholesale orders.
• Tracking & Customs: Tracking information will be emailed upon dispatch. Customers are responsible for any local customs duties or tariffs. (Note: PO Boxes in the US are not supported).
  Learn more about Shipping Policy.